The fine print, in plain English
Policies
Shipping & Delivery
PAXI delivery
Every order is shipped via PAXI and delivered to the PEP / PAXI store you choose at checkout. We aim to dispatch within 1–2 working days, and you'll be notified once your parcel arrives at your store. Standard delivery takes 7–9 working days and express 3–5 working days, from dispatch.
Delivery fees
PAXI delivery is a flat R59.95 (standard bag, up to 5kg) or R109.95 (large bag, up to 10kg) for standard speed. Express delivery is R109.95 (standard bag) or R139.95 (large bag). Orders of R1,500 or more qualify for free delivery.
Returns & Refunds
Cancel before dispatch — full refund
Changed your mind before your order ships? No problem. Request a cancellation within 24 hours of placing your order (or before dispatch, whichever comes first) and we'll process a full refund to your original payment method within 5–7 working days.
After dispatch — returns and exchanges
Orders dispatched and accepted by you are eligible for exchange within 7 days of delivery, provided the wig is unused, unworn, unwashed, and in its original packaging with all tags intact. Exchanges are subject to stock availability; you may also return for a store credit.
Final sale — worn or used wigs
For hygiene reasons, wigs that have been worn, tried on against your scalp, washed, styled, cut, or removed from their original packaging beyond inspection are FINAL SALE. We cannot accept returns, exchanges, or refunds on worn wigs. Please inspect your wig carefully on arrival before wearing it.
Damaged or incorrect items
If your order arrives damaged, or you received the wrong item, tell us within 48 hours of delivery with a photo and your order number and we'll make it right — a replacement or a full refund including delivery costs.
How refunds are processed
Approved refunds are returned to your original payment method within 5–7 working days. Store credits are issued as a gift card balance and never expire.
Payment & Security
Yoco checkout
We process payments securely through Yoco. You can pay with a credit or debit card — payment is processed instantly and your order is confirmed right away.
Your data
We never see or store your full payment details. Card information is handled directly by Yoco over encrypted connections. We only keep the details needed to fulfil your order.
Order confirmation
You'll receive an email confirmation as soon as your order is placed, with a link to track its payment and delivery status.
Privacy Policy
What we collect
We collect your name, contact details, delivery address, and order history — only what's needed to process and deliver your orders and support you after the sale.
What we never do
We never sell, rent, or share your personal information with third parties for marketing. Your data is used strictly to run the shop and communicate about your orders.
Marketing
If you opt in to updates, you can unsubscribe at any time. Every email includes an unsubscribe link.
Terms & Conditions
Product information
We do our best to describe lengths, textures, and colours accurately. Slight variations in shade and length can occur between batches — that's the nature of hair. Photos may differ slightly from the physical item.
Pricing
All prices are in South African Rand (ZAR) and include VAT where applicable. We reserve the right to update prices; the price shown at checkout is the price you pay.
Stock availability
All orders are subject to availability. If an item in your order becomes unavailable, we'll contact you to replace it, refund it, or hold your order — your choice.
Hygiene & safety
Hair products are intimate items. By purchasing, you accept our hygiene policy that used wigs cannot be returned. Please read the Returns & Refunds section carefully.
Contact
Questions about these policies? Email hello@synhairbyg.com or WhatsApp +27 82 000 0000 and we'll help within 24 hours.